The Wall Street Journal Prints Lame Name-calling Article

sherlock holmes investigative journalismYesterday’s Wall Street Journal included an article that caught my attention.

Titled “New Google Hire Takes Aim at Apple,” the piece - can’t bring myself to call it a story - recounts how a Google employee ( Tim Bray) recently poached from Sun used his personal blog to say nasty things about Apple’s mobile phone strategy.

“It’s a sterile Disney-fied walled garden surrounded by sharp-toothed lawyers,” Mr. Bray wrote on his personal Web site. “I hate it.”

Can you imagine?

A company criticizing a competitor.

Perhaps with Madoff fading into the background, The Journal has a surplus of investigative bandwidth.

Let’s put it this way, John Letzing’s digging wasn’t exactly Woodward and Bernstein.

Because a proper investigation would have showed that on December 3, 2007 the said Tim Bray wrote a post on his blog called “Hate Apple Day.”

That’s right.

His hate for Apple has nothing to do with joining the Google gang. The emotional torment has been going on for some time.

But it gets better.

It turns out Mr. Bray hates other things as shared on February 9, 2007:

I so hate Aeroplan, Air Canada’s frequent-flyer program. I have many hundreds of thousands of points, but in recent years it became increasingly impossible to use them.

I could go on, but I don’t want to show up Mr. Letzing.

Maybe there’s now a beat at The Journal called raking blogs.

After all, Mr. Letizing wrote an article last week that started:

The former chief executive of Sun Microsystems Inc. wrote on his personal blog Tuesday that Apple Inc.’s (AAPL) Steve Jobs once threatened to sue the company in 2003.



2 comments

Storytelling in the Official Google Blog: Global Communications

india global communications tech pr

There’s a reason that the official Google Blog is so well read and shows up on the Techmeme leaderboard.

Beyond dominating search, the Google posts are crafted with a conversational tone and often contrast the old way with a new way.

Take last week’s post “Go thataway: Google Maps India learns to navigate like a local.”

In short, it explains how improved directions in India came from including landmarks (visual cues) that both describe a turn as well as confirm that the person is on the right track.

For the men in India who are not big on asking for directions (and you know who you are), this latest incarnation from Google must be a godsend.

The storytelling kicks in with a screenshot of Google Maps directions in India from 2008:

india google maps directions global communications high tech pr silicon valley

Not good.

It’s almost like you’re expected to tape measure each leg.

Now look at how map directions in India appear today:

india google maps directions global communications high tech pr silicon valley

Even if you don’t speak the local language, these directions give you a fighting chance to move from point A to point B.

The contrast is obvious.

Often, companies are reticent to explain the “old way” because they mistakenly feel it comes across as a “negative.”

Yet, this information is vital to putting the “new way” in context.



No comments

Technology Review Goes Behind the Wolfram Alpha Curtain

Technology Review claims to be the oldest technology magazine in the world, going back to 1899.

Coming out of MIT, there’s a certain cachet to the publication as it strives to educate us mortals on emerging technologies.

Not exactly considered the magazine for hammock reading during a lemonade summer day.

And certainly not a magazine known for its entertainment value.

Not so fast.

There’s bona fide storytelling in the publication’s July/August issue as it strives to reveal the real Wolfram Alpha in the article “Search Me.” (BTW, great double entendre for the over-50 crowd who, when asked a question in their youth they didn’t know, would respond “search me.”)

Check out the lead sentence in the story:

On the evening of April 27 a ferocious rain raked the windows beside Jamie Williams’s cubicle as the physicist sat, exhausted, immersed in the minutia of food science.

Nice twist on the “dark and stormy night” opener; the stage setting continues with:

Williams wasn’t toiling in a redoubt of Silicon Valley Web entrepreneurs but in a Midwestern citadel of science geeks: Wolfram Research, in Champaign, IL, housed in an office block overlooking a Walgreens and a McDonald’s. This was the corporate lair of Stephen Wolfram …

Great word “lair,” last prominently used in Batman.

I also liked the explanation of the technology through a jargon-free example:

Say you wanted to know how much cholesterol and saturated fat lurked in a slab of your grandmother’s cornbread. You’d transcribe its ingredients from her yellowed index card to an online query bar, and Alpha would run computations and produce a USDA-style nutrition label.

Now this isn’t to say the piece doesn’t periodically delve into the esoteric — etymology tables, crystallographic patterns, animal morphologies, and the like — but again, a genuine story threads the content with a couple decent subplots.

It turns out “grasshopper,” none other than Google Founder Sergey Brin, interned for Mr. Wolfram in 1993 before surpassing the master. And while Technology Review doesn’t play the conspiracy card, it chronicles a series of Google actions that allow the reader to draw his/her own conclusions.

Also, we learn there are people who dislike Wolfram and view him as a “techwomizer,” a bit of a showoff when it comes to technology. So when Wolfram postulates on his search engine’s place in history in the same breath as the invention of mathematics and this thing called the Internet, it rubs some in the scientific community the wrong way.

While the ending is somewhat predictable, we see a softer and dare I say humble side of Wolfram in the closing line:

“It’s here as a useful service, and the test is, do people find it useful or not?”

From a communications perspective, there’s no question that Stephen Wolfram is good copy. He seems like a cross between Stephen Hawking and P.T. Barnum.

Still, the person or people behind building the public profile for Wolfram Alpha deserve credit for delivering access to Technology Review which, in turn, allowed for the storytelling. Striving to control this type of article suffocates the narrative.

As a side note, Wolfram Alpha has possibilities for PR professionals. Just one quick example: Dropping “BusinessWeek versus Technology Review” into the search engine results in the following:



No comments

Hard to Beat the Classic Immigrant-Makes-Good Story

The San Jose Mercury News ran the feel-good story “From Strawberries to Startup” on the front page above the fold.

No doubt, the Merc’s editorial decision-makers - and for that matter publication bosses from around the country - figure the onslaught of negative news starts to numb the readership.

Check out the Merc’s front-page headlines leading into the piece:

Our Shrinking ECONOMY (their choice to go uppercase), The “Worsts” Keep on Coming, Jan. 31, 2009

Closing in … housing crisis reaches wealthier valley communities, Feb. 1, 2009

Super Steelers (relief from the Dorito bowl), Feb. 2, 2009

Home Prices: bad to worse, Feb. 3, 2009

Needless to say, you don’t need the M.B.A. brigade for deep analysis to discern the trend.

To break the pattern, the Merc highlighted a story that never goes out of style: An immigrant capitalizes on America’s opportunities through old-fashion hard work. If this post was multimedia, you’d hear “My Country, ‘Tis of Thee” playing in the background now.

What took the startup called Ooyala from the Business section to the front of the paper is the contrarian angle.

We’re not talking immigrants from India, China, Taiwan, Israel or Eastern Europe who regularly impact the tech scene.

The chaps who lifted Ooyala to stardom come from Mexican heritage and their parents were migrant farm workers.

From these humble beginnings, Bismarck and Bel Lepe gained entry to Stanford which led to a gig at Google and set the stage for their own undertaking.

Merc reporter Scott Duke Harris develops the compelling tale with ample use of anecdotes. I particularly liked:

“The Lepe brothers say their parents’ hard work provided them with privileges not common to working class kids, including piano and karate lessons.”

I think it’s fair to say that the children of migrant workers aren’t typically learning Tchaikovsky.  

The quotes - unlike the typical generic filler - also enhance the story:

“To stay at Google would be like living in your parents’ mansion: It might be nice but it’s still their mansion.”

Lest you think serendipity landed the profile, the company has secured visibility in targets ranging from Global Burger to a Fortune profile penned by heavyweight Adam Lashinsky.

Obviously, the Lepe brothers learned a thing or two about building a company image from their time at Google.



No comments

The Evolution Of The Tiny Story

If you ask people what’s the one digital device they absolutely can’t live without, the mobile phone comes out as the clear leader.

That’s why you have industry heavyweights like Google’s Eric Schmidt calling mobile advertising the  single most exciting opportunity for the do-no-evil guys as far back as 2006 (The Wall Street Journal).

It also explains the strategic importance of the Android platform for Google. Mobile search and the ads that come along for the ride will be a massive market.

While predicting the size of such an embryonic market is a little like Mrs. Magellan asking how many lunches to pack, this hasn’t stopped the prognosticators from taking a shot. Industry analyst firm Informa, for example, forecasts annual expenditure on mobile advertising reaching the $11.4 billion mark by 2011.

Whether you buy this number or not, the point is that people are increasingly turning to the phone for content … which brings us storytelling on the “small screen.”

Rudy De Waele’s blog called Mobile Media Lifestyle looks at this very topic. In fact, De Waele delivered a presentation called Mobile Digital Storytelling in Seoul last week (appreciate Kathrin Eiben in Spain flagging it) that even touches on the tools emerging for packaging a story for display on mobile phones.

Obviously, a tiny screen puts a premium on the visual element.

You can check out the early days of visual storytelling on Flickr via its “tell a story in five frames” initiative, which offers the following guidance:

Guidelines are not rules, but a formula that can be used to suit your creative imagination. Several avenues exist for story telling, such as journalistic reporting, sequential photos that reveal a moment, photographic poetry, and narrative. The following guidelines are for narrative.

A good story has characters in action with a beginning, middle, and an ending. Fortunately a lot of information can be given in a single photograph, enhancing the limitations of five photographs for your story. Location, time, and atmosphere aid viewer imagination. Keep standards of pictorial beauty, but pack as many storytelling elements in one photograph as possible to develop an action.

1st photo: establish characters and location.

2nd photo: create a situation with possibilities of what might happen.

3rd photo: involve the characters in the situation.

4th photo: build to probable outcomes

5th photo: have a logical, but surprising, end.

Like any form of storytelling, drama keeps an audience engaged. 



No comments

Next Page »