In Pursuit Of Bloggers: Disconnect Between Storytelling And PR

Robert Scoble, the poster child for escaping corporate cubedom for the virtual pulpit, penned a post titled “What do the freaking tech bloggers want?”

It’s a convincing view.

A bit longwinded perhaps, but if “Scobleizer” is etched in your masthead, you get a pass to periodically pontificate.

An earlier Scoble quasi-rant emphasized that through customers, not the PR function, is the best way to share the latest cool thing with the rest of the world. This predictably led to praise and lambasts across the blogosphere, which caused Scoble to revisit the topic. The following line captures the gist of his latest take:

“Bloggers are being commoditized.”

He goes on to say:

“If we just go to press conferences, or only deal with embargoed news, and report on the same news everyone else is reporting on, well, then, just what reason is there for our business to exist? How will we build an audience that’s any different, than, say, TechCrunch or Fortune’s or ZDNet’s efforts? How will we justify to our sponsors that they should sponsor us as we are doing the same thing as everyone else? Especially if we have a smaller audience? Yeah, advertisers really love getting THOSE kinds of sales pitches. Imagine walking into a big company and putting up a Powerpoint that says ‘we’re the same as Techcrunch, but smaller.’ What’s the chances you’ll walk out with a sponsorship?”

Hard to disagree.

In short, great blogging depends on information not in the public domain.

This is a tough one for smokestack PR which revolves around public-domain content, a one-to-many model also known by that scientific term “mass blast.” The news release is the best example of information earmarked for the public domain.

I’m not saying the news release doesn’t have a place in outbound communications. For a range of reasons, not the least being public disclosure, the news release can be the right tool for the job.

But public-domain information doesn’t work for bloggers.

Back to Scoble’s point about being commoditized, bloggers need fresh stories, unique access and turf to navigate on their own; otherwise, how do they differentiate their offerings?

Which poses a problem for smokestack PR.

Storytelling takes time. 

And it’s not a one-to-many approach in the blogosphere. Instead, it’s about pulling together the right content and sources for a single blogger.

The ROI can’t be predicated on quantity (multiple bloggers).

The ROI comes from forming a genuine relationship with the blogger and one-off stories with the potential of being flung to the far reaches of the Net via the viral effect.

Scoble wrapped up his dissertation on what bloggers want from PR with an anecdote about powwows put on by Microsoft and EA:

“… That was really great because there wasn’t any pressure to report on anything, just a chance to get to know you, your team, and see some of the things you are working on. Same thing at EA last week. By providing experiences where we can get our hands on your products, meet your team, etc, we’ll discover new story ideas together. I found a few at EA that I would never have known about if they didn’t have an event where we could hang out for a day.”

We’ll discover new story ideas together. What a concept. 

One last point -

Tom Foremski from Silicon Valley Watcher spoke to our company about his transition from Financial Times journalist to independent blogger during one of our lunch-bucket sessions. When he opened the floor to questions, I asked about the volume of traffic on his blog.

Wrong question.

He didn’t exactly call me stupid, but with overstated calm explained that a blog’s audience should be measured by the quality of its readers. If 15,000 people with juice read his blog, that reflects a certain value in the content and justifies companies such as Intel ponying up sponsorship fees.

The blogosphere is a different world from traditional media.

As long as smokestack PR exists, we’re going to see the periodic dustups from Scoble and his brethren. 



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China Olympics: Let The Storytelling Begin

Forget the thrill of victory and the agony of defeat.

The China Olympics will essentially offer up a Petri dish for stories that transcend sports.

I was in Hong Kong back in 2001 when China was officially awarded the Olympics. I managed to snag a copy of the Beijing Youth Daily newspaper commemorating the milestone, which was subsequently framed and hoisted next my desk.

The photo has served as a reminder every day I sat down to my computer screen and cup of java that we were one day closer to the big day.

Talk about good planning on the part of the Chinese Olympic Committee.

The opening ceremonies will kick off at the luckiest of times, 8/08/08 at 8:08 p.m. (if only there were 90 minutes in an hour). In fact, the fortune associated with the number eight in the Chinese culture has inspired over 16,000 couples to be married on this date.

But I digress.

The next 16 days will bring a cavalcade of stories from every nook and cranny of China. With 20,000 journalists (many not named Oscar Madison) descending on the country, the story themes will range from ”touch the heart” to “that’s gross” and everything in between.

In a sense, this isn’t a sports Olympics.

It’s a society Olympics.

The best stories will inspire, educate or provoke with entertainment as the common foundation.



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That All Important First Graph

Take a look at the following opening paragraph in a recent Economist article:

“The porters at Trinity College, Cambridge, were puzzled by the faded, handwritten letter. They did not recognise the addressee’s name, and opened the envelope. Inside was a note which appeared to suggest a meeting; perhaps even a date. But that meeting probably never took place. The letter had been posted in March 1950 – and had been lost in the mail for 56 years.”

It sounds like another round of postal service bashing. After all, 56 years to deliver a letter takes “slowness” to a new level. Instead, the mini story kicks off a piece on a new technology that uses the satellite-based
Global Positioning System.

The opening paragraph in a recent story in BusinessWeek goes even further:

“It’s an ordinary day on Pete Ferrell’s 7,000-acre ranch in the Flint Hills of southeastern Kansas. Meaning, it’s really windy. When he drives his silver Toyota Tundra out of the canyon where the ranch buildings nestle, the truck rocks from the gusts. Up on top of a ridge, surrounded by a sweeping vista of low hills, rippling grass, and towering wind turbines that make you feel like a mouse scampering underfoot, Ferrell carefully navigates into a spot where the wind won’t damage the doors when they’re opened. Then he points to an old-style windmill, used for pumping water, which was erected by his father decades earlier when the ranch was in the throes of a drought. “That’s the windmill that saved us in the ’30s,” he explains, his voice growing husky with emotion.”

This is the type of stage setting you’d expect in fiction complete with the “voice growing husky with emotion.” Triggers an image of Lauren Bacall on the big screen.

Lauren BacallToday’s business and trade journalists – including those from the technology sphere – are increasingly charged with bringing an entertainment dimension to their writing.

Yet, it can be a revealing exercise for a company to step back and examine the content being developed to crack these targets particularly the all-too-elusive business media.

Facts and figures. Check.

Product features and benefits. Check.

But the elements that constitute good storytelling are often MIA.



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About This Blog

Moby Dick Book CoverBusinesspeople tend to associate storytelling with fiction.

Yet, the same elements that make a book such as “Moby Dick” a compelling read - good versus evil, care for the characters, humor, etc. - have a place in the business world. Whether it’s a potential customer evaluating your product or a journalist probing your latest news, communicating information in a more entertaining fashion increases your likeability quotient.

And customers, journalists, job candidates and even gadflies gravitate toward companies they like.

Unfortunately, this concept around storytelling is counterintuitive to many business executives, particularly those coming from engineering orientations where science rules the day. I’m not suggesting you need to lose an appendage to a large mammal before anyone will notice you but the ability to build some drama in business communications is a means to capture attention.

That’s the idea behind this blog: To look at the art of storytelling through a business prism.

No doubt, most blog postings will draw from the media world - defining media as any from journalists to an individual with a virtual soapbox since the words are right there in the public domain to scrutinize. But this blog will strive to tackle the bigger challenge of communicating to the outside world in a more entertaining fashion.



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