Steve Jobs Hoopla Dominates Media

When we last addressed Mr. Jobs he was taking a pass on Macworld.

More recently, unless you’ve spent the last week in the proverbial cave, you’ve seen the cavalcade of stories on Steve Jobs taking a leave of absence from Apple.

The common denominator in the stories revolves around understanding his replacement, Tim Cook.

It’s revealing to contrast a blog posting from The Wall Street Journal by Nick Wingfield with a story in the San Jose Mercury News penned by Brandon Bailey ”Iron Reporter”-style (further proof that I’m spending way too much time on the Food Network).

Let’s start with the headlines.

“When Steve Jobs Met Tim Cook” (Journal) versus “Tim Cook – Jobs’ temporary replacement at Apple – seen as strong manger” (Merc).

No contest.

The Journal story promises to put me in the room for the first Jobs-Cook interaction, with instant drama coming from the question “what happened?”  

Was it “like” at first sight?  

Did Cook wear a “Vote for Ike” button as an icebreaker?  

On the other hand, the Merc header indicates that we’re likely going to read a rehash of what’s already known by even pedestrian Apple watchers. 

And that’s about how it plays out. 

Wingfield deserves credit for tracking down the recruiter at Heidrick & Struggles who served as the matchmaker back in 1998. (The fact that the recruiter no longer works for Heidrick tells me that Heidrick PR did not pitch the story angle.) While the walk down memory lane won’t evoke foreshadowing like F. Scott Fitzgerald, at least it’s different from the thousands of Cook-knows-how-to-make-the-trains-run-on-time stories. The anecdote that Steve isn’t big on collecting barber chairs adds some levity. 

The Merc story kicks off with the premise that Cook is the right man for the short-term gig, supported by “scintillating” quotes from two sources: 

“He’s the guy that makes sure everything gets executed properly. He’s excellent at getting things done.” (Tim Bajarin from Creative Strategies) 

The 48-year-old Cook is “not a product innovator. But he runs a very tight ship.” (Brian Marshall from Broadpoint AmTech) 

Needless to say, we won’t be adding these quotes to our art of storytelling curriculum … which isn’t to diss the two sources. We know Bajarin, who is absolutely clued into Apple and often communicates with a compelling bent. But what shows up in this particular article from the sources interviewed doesn’t make for an enlightening read. 

It turns out that the best color in the Merc piece gets borrowed from Fortune’s profile on Cook last year: 

A recent article in Fortune magazine described a management meeting in which Cook was discussing a problem with Apple’s Asian operations. “This is really a problem,” Cook reportedly said. “Someone should be in China driving this.” Thirty minutes later, Cook turned to a subordinate and calmly inquired: “Why are you still here?” The man immediately left the meeting, the magazine said; he drove straight to the airport and flew to China without a change of clothes.

Even with the limitations of a 24-hour news cycle, you would think the paper in Apple’s backyard could do a little better on the original reporting front (although finding a tidbit in the Cook family’s hometown paper, the Robertsdale Independent was a nice touch).

I do recognize that both the Journal and the Merc have published multiple stories on this topic. It’s plausible that with a little more initiative on my part, I could have found a dull Journal piece and a Merc story with panache. 

It’s also not lost on me that the blog as a medium for reporting offers the latitude to capture vignettes that otherwise wouldn’t be substantial enough to make the printed page. 

Still, I think this exercise sheds light on how to create – or suffocate – drama in business communications.



No comments

Apple Dumps Macworld

Apple’s decision to pull out of Macworld is a little like Simon Cowell taking a pass on “American Idol.” Sure, the show will go on, but in what form?

Naturally, the news caused a stir in the blogosphere, with one of the better posts coming from Philip Elmer-DeWitt at Fortune.
 
Although unlike Elmer-DeWitt, I don’t view Apple’s rationalization as “plausible”:
“Apple is reaching more people in more ways than ever before, so like many companies, trade shows have become a very minor part of how Apple reaches its customers. The increasing popularity of Apple’s Retail Stores, which more than 3.5 million people visit every week …”
Let me get this straight.
 
Macworld was nothing more than a vehicle for Apple to hand out sales literature and up-sell Apple Nation?
 
C’mon.
 
Macworld was never about “reaching more people.”
 
Macworld was the one time each year that Apple bonded with its customers with enough emotion to upstage Dr. Phil.
 
And the thrust of this emotion came from the master of storytelling himself, Mr. Jobs. Look at any of his performances from the Macworld pulpit on YouTube, such as the introduction of the iPhone in 2007. (Has anyone got more mileage out of the black mock turtleneck look?)
 

This man knows how to sit around the campfire and tell a story. By the time the curtain came down at Macworld, Steve Jobs had rekindled the audience’s care for all things Apple for another year and pushed their bad thoughts about premium pricing to the background.

 
While I’ve never jumped on the Apple bandwagon - I used to have an iPod but my son’s iPod broke, he snagged mine, and before I knew it my 8 gigs was filled with the likes of NOFX, Dirty Little Monkey and Dropkick Murphys - I do periodically check out their retail stores. A few of the salespeople have got the religion, but the venue doesn’t exactly lend itself to storytelling.
 
Furthermore, Apple has decided to roll out senior VP Philip Schiller to handle the company’s last keynote at Macworld ‘09. Now there’s a fun assignment. Talk about drawing the short straw.
 
It could be that Schiller is a fine speaker. It could be that he even has stage presence.
 
But he isn’t Steve Jobs and that perhaps is the message from the Apple.
 
For whatever reason, Steve Jobs won’t be performing a Macworld keynote again. And without the brimstone and hellfire, there’s no point in Apple taking measurements for another booth in 2010.


No comments

The Old “Come Back From The Dead” Storyline

Certain storylines never go out of style.

People love to see bullies get punched in the nose (like when Michael J. Fox’s Marty McFly clocked Biff in “Back to the Future”).

Perseverance overcoming all obstacles is another can’t-miss theme.

But there’s no story quite like coming back from the dead to spike the ratings. Such was the case last week when Bloomberg inadvertently published its latest version of Steve Jobs’ obituary, available in its entirety at Gawker.com.

The search volume on Google Trends is just one indicator of substantial traction for the story.

As you would expect, the blogosphere had a field day with the gaffe. There were a few headlines that I thought were particularly good: “Bloomberg: Steve Jobs is dead! Wait, no he’s not” on Ars Technica and “Steve Jobs: Still Not Dead. Film at 11″ on The Unofficial Apple Weblog. 

Even the blog serving the society of professional obituary writers — I suppose if you’re not a “professional” obit writer, venture in at your own peril — got in on the fun with the double entendre: “Whoops a daisies!”

Humor is a great tool to snag the audience’s attention from the get go and a powerful element for storytelling in general.

The fact that humor is underutilized in business communications makes it all the more effective.



No comments

You Say “Freakin,” I Say “Freaking”

I’ve been thinking about the headline of the Scoble post I addressed last week: “What do the freaking tech bloggers want?”

Specifically, does the periodic cuss word (or derivative) enhance storytelling or at the very least command attention?

I think the power of a cuss word can come from the element of surprise. If Martha Stewart drops an f-bomb while she’s baking brownies that’s going to grab your attention.

But the words “freakin” and “freaking” tend to be so overused today that they’ve lost their ability to jar. Rather than depend on gut feel, I turned to the wonders of the Factiva database to chart usage over the past five years.

You can see the two words have been gaining traction to the point that we’re projecting - I know the polls haven’t closed but go with me on this one - 7,122 articles will carry them in 2008. For context, Steve Jobs, who can hold his own with the likes of Britney Spears when it comes to media captivation, won’t show up in as many articles this year at the current pace.

Furthermore, I think it’s fair to say the words enjoy even greater use in the blogosphere. I couldn’t figure out how to search postings employing “freakin” or “freaking” by year, but a quick IceRocket search resulted in 122,923 hits.

Talk about overexposure.

Then again, with the right context the repetition of a cuss word can become a story in itself. For Exhibit A, look at Lee Elia’s meltdown back in 1983 when he was the manager of the Chicago Cubs. His profanity-laced tirade after the Cubs lost another game lives on in infamy thanks to the Internet.

Why?

It was so over the top for a public figure to spew expletive after expletive.

And yes, like all good stories it rang with authenticity.



3 comments