Archive: March 2017

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Breaking Down the Failure of Thought Leadership

Communicators have picked up the thought leadership religion. With demand for product news similar to Vote-Hillary T-shirts, many have figured out that thought leadership can bring salvation, a door opener to media coverage.Yet, for all the talk about thought leadership, there can be a huge gap between the theory and what happens on the execution …more

Microsite Makes a Case for “Storytelling Techniques” in Business Communications

Since conducting our first storytelling workshop in 2011, the honing of the material has been a never-ending process. To this point, we’ve considered the methodology as our intellectual property. It was part of how we differentiated the Agency, an approach to developing content that recognized that given a choice between dull or interesting, human beings will gravitate …more

Time for Communicators to Deviate from the Status Quo

I’ll be in Portland on April 12 talking at an IABC Oregon luncheon. I plan to use the occasion to explore whether communicators are changing fast enough. The velocity of change in today’s world can be unnerving. Cars that drive themselves. Bursts of 140-character missives that impact the Presidential election. A startup trying to invent …more

One Action That Automatically Makes You a Better Listener

I recognize the value of multi-tasking. In today’s business environment, the staccato nature of incoming requests requires one to toggle back and forth across many tasks at once. Maybe the Boy Scouts should offer a merit badge for handling Facebook, Snapchat and Instagram while cooking freeze-dried mashed potatoes. Yet, one of the inevitable downsides of …more

A Case for Uber’s No. 2 Executive Coming from the PR Ranks

Uber’s CEO, Travis Kalanick, posted on the company’s website last week that the hunt is on for a No. 2 executive: “We’re actively looking for a Chief Operating Officer: a peer who can partner with me to write the next chapter in our journey.” While hiring a No. 2 doesn’t guarantee a change in a …more

Risk-taking and Starting a Company Don’t Always Go Together

The Agency celebrates its 30th anniversary later this year. Drawing attention to this milestone, I plan to periodically write about the adventure — journey is such a calm noun — starting with the launch of the Agency. Most people tend to think of those who start a company as risk-takers. So what does it mean …more