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Category: Language

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Communications and the Quest to Win Over Job Candidates

Tech companies more than any other industry recognize that their ability to recruit A+ talent has a say in their long-term success. Magnifying the issue, the tech sector has been on a roll, and the talent pool hasn’t kept pace. With demand out of whack with supply, there’s even more pressure on companies to do …more

A Search for the Best Hotel Door Hangers in the World

I wrote a couple weeks ago about how word choice can lift a narrative. Forget the classic story arc for a moment. Even one word or phrase can warm up the copy or jar the reader with a bolt of incongruence.     But nothing tests the ability to harmonize words in tight quarters like …more

Revisiting Trump’s Conversational Language

Roughly two years ago, I wrote a post about then-candidate Trump and how he used conversational language as a differentiator. Given his communications since moving into the White House, I decided to dust off the point of view that riffs on a Wall Street Journal column. Unfortunately, skipping to the end, bombastic did win the …more

United Airlines’ Latest Customer Letter Hits the Right Notes

It’s easy to pile on United. More than the mistakes, it’s the type of mistakes, lacking that quality known as common sense. I’ve certainly taken my shots at United over the years with posts ranging from “The Worst Customer Service Narrative in the History of Branding” to the recent “United Enters Third Stage of a …more

Avoiding the Unkindly Cut in Business Writing

I don’t smoke. I rarely drink more than two Old Fashioneds at a sitting. If I have a weakness, it’s called WG Yogurt. Their root beer yogurt deserves a Michelin star — “creamy with hints of cherry tree bark.” What does this have to do with business writing? During my last stop at WG Yogurt, …more