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Category: Humanity

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Analysis of Beatles Lyrics — No AI Deployed — Turns Up Connection to PR

The San Francisco Giants paid tribute to the Beatles a few weeks ago. It reminded me that deciphering the inner meaning of Beatles lyrics was a public sport during the band’s heyday. Those over 50 will remember playing the White Album backward and supposedly hearing “Paul is dead.” Rather than play all the albums backward, …more

These Golden Rules for Business Success and Happiness Resonate with Me

Our daily online feeds deliver tips on everything from losing weight to creating a koi pond in your bathtub. Like most, I tend to tune these out. But a Bloomberg story on Richard Jenrette, an investment banker who passed away in April and his beliefs on how to succeed in business and live a happy …more

Smart People Fail at Evaluating Online Sources

Nieman Lab published an article last week, “Even Smart People Are Shockingly Bad at Analyzing Sources Online,” that lives up to the headline. In one exercise, those in the study — a mix of fact checkers, historians and students — were asked to compare two websites and make a judgment call on the one they …more

Kevin Durant Airballs Brand-building Moment

Today’s professional athletes cultivate their brands with attention to detail that would make a product manager at P&G proud. Certainly Kevin Durant fits into this category. That’s why his “Thank You to Everyone” ad published in the San Francisco Chronicle last week was disappointing. The creative could have come from a summer advertising workshop for …more

Apple’s Savvy in Communicating a Job-creation Narrative

Apple plays the communications game with the ferocity of the guy at the poker table with all the chips. It has a way of exerting its will on others, including journalists. Combining an unconventional media relations strategy and owned media, the company’s announcement of a fund for advanced manufacturing dominated the media at the end of …more

United Airlines’ Latest Customer Letter Hits the Right Notes

It’s easy to pile on United. More than the mistakes, it’s the type of mistakes, lacking that quality known as common sense. I’ve certainly taken my shots at United over the years with posts ranging from “The Worst Customer Service Narrative in the History of Branding” to the recent “United Enters Third Stage of a …more