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Category: Business Takes

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Communications at Its Best Serves as the Conscience of the Company

Observing Facebook navigate the onslaught of negative media coverage fueled by the Cambridge Analytics fiasco and Russian operatives using Facebook advertising to advance their cause, I wanted to revisit reputation management and being ready when things don’t go according to plan. Virtually every organization experiences a point in time that feels like a demolition derby. …more

Breakdown of the State of the PR Industry (from altitude)

Most of those in the over-50 crowd remember a movie called “Wall Street.” The main character is played by Michael Douglas, and he exclaims what became a famous line back then in describing the attitude of those in finance, “Greed is good.” If Hollywood were to create a movie called “PR Street” with Michael Douglas, …more

Procurement’s Quest For “Cheapest” Results In Tick-the-Box PR

I can’t say I’m a fan of procurement. I recognize that every company wants value in its purchases. Yet, procurement’s behavior often reflects a singular mission: secure the cheapest price point possible. I also find that procurement often takes the same approach to selecting PR services as pitting Walmart against Costco in buying soda pop. …more

Parents, Marriage and Lessons for Business (and Life)

Our younger son gets married on Saturday. At a time when everyone looks ahead, I decided to also look backward to the marriage of Marv and Ruth Hoffman. The photo above shows my parents on their wedding day flanked by their moms. Their story is a common one for their generation — their parents arriving …more

The One Quality That Unites All Brands

The key to branding isn’t just knowing who you are and what you stand for. It also calls for communicating those very qualities to the outside world. Take the Singaporean store in the picture. Is there any question about its value proposition? Closer to home, everyone seems to think there’s a deep lesson in Donald …more

Translating the News Release on the Merger of Burson-Marsteller and Cohn & Wolfe

The two agencies pen literally thousands of news releases for their clients each year, many addressing M&A. How tough can it be to apply this expertise to their own announcement? Of course, what the news release states doesn’t necessarily align with reality. As a public service, I’ve addressed the news release distributed over Business Wire …more