The San Francisco Giants paid tribute to the Beatles a few weeks ago. It reminded me that deciphering the inner meaning of Beatles lyrics was a public sport during the band’s heyday. Those over 50 will remember playing the White Album backward and supposedly hearing “Paul is dead.” Rather than play all the albums backward, …more
I recently made an online purchase from Canterbury of New Zealand which makes great stuff even if you don’t play rugby (I don’t). After placing the order, I realized I had forgotten to plug in the discount coupon. I went back to the site and figured I would take a shot with the online …more
Nothing says storytelling like the “F” word. Point to a movie or book or TV show that captivates, and I’ll show you failure. I’m currently watching “Better Call Saul.” The man goes from untangling drug lords from their legal difficulties to shaping dough at Cinnabon, the classic story arc with the requisite failure. . …more
Business communicators can learn from novelists and their storytelling techniques. I’ve always been partial to the Kurt Vonnegut advice: “Be a sadist. No matter how sweet and innocent your leading characters, make awful things happen to them – in order that the reader may see what they are made of.” It’s never easy for a …more
Between the internet, social media and human beings’ proclivity for talking, transparency is the rage. Companies figure that even sensitive information — especially sensitive information — eventually finds its way to the outside world, so they’re better off sharing their perspective before the grapevine kicks into gear. Yet, there’s zero transparency in the letters that …more
Google is once again in the news for a decision on China. According to the news report, Google is considering a move to re-enter the China market, this time with a search engine that capitulates to government authorities. With that as the backdrop, I thought it was worth dusting off a post from a few …more
Journalists, particularly those at Tier-1 media properties, are the best non-fiction storytellers on the planet. They toil in a Darwinian world in which clicks correlate to economic health. If they don’t produce content that triggers clicks, they’re going to eventually hear words to the effect, “You’re not a fit here.” With this in mind, it’s …more
As explained on Monday, I’m behind schedule in publishing the best posts of H1 this year. Here’s the second half of the list, and two posts related to President Trump made the cut. I believe the word you’re looking for is “restraint.” . 1. Will the Communications Industry Change Because of President Trump? Since …more
I’m tardy in pulling together a curated list of the best posts in H1 of this year. I suppose the big one-oh distracted me. As always, I start with the caveat that these posts don’t necessarily represent the most popular posts — the ones that got most clicks. It’s me, not the Google Analytics dashboard, …more
