Bad News Should Not Come Packaged as a 1,111-word Letter to Employees
Unfortunately, that’s how Stephen Elop, EVP over Microsoft’s Devices & Services business unit, communicated the company’s decision to reduce its workforce by 12,500 people (or 18,000, depending on who we believe). I don’t expect Mr. Elop to be a skilled communicator, much less command writing expertise. And I appreciate that a letter such as this one …more