Tag: empathy

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Microsoft letter debacle

A Communications Train Wreck for the Ages

  I collect examples of dreadful communications. Every large company at some point drives off the communications road of common sense and ends up as a piñata on social media. When United Airlines baggage handlers “mishandled” a guitar back in 2008 and United refused to reimburse the passenger, the company had no clue that the …more

Bloomberg Pushes for Diversity in Sources and Expert Spokespeople

By Alannah McDermott, Intern     Imagine yourself sitting at a table, staring down at a pile of puzzle pieces. With determination and a hint of intimidation, you push aside the pile and place one small piece in front of you. This is where you’ll begin. As you reach for another piece, you notice it’s …more