I believe levity is the killer app in business storytelling. Levity lifts the narrative, especially in the B2B tech world where inserting an action verb is considered a win. For the B2B tech companies who say this is too hard, too risky, check out the use of levity by law enforcement agencies, starting with last …more
I wrote about Zappos using levity as the killer app in its communications a few years ago. Before going further, it’s worth noting that levity has a lower bar than humor. We’re not trying to channel Jon Stewart or Conan O’Brian. Levity delivers a smile, a grin (bigger smile) or, at its best, a low-decibel …more
Nobody likes airports. Dealing with the security gauntlet at airports is right up there with going to the dentist and watching Brady Bunch rerurns. Naturally, the organization behind airport security, the Transportation Security Administration (TSA), finds itself image-challenged. To borrow from Shakespeare, the TSA does experience “slings and arrows of outrageous fortune.” Still, I give …more
