Category: Humanity

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How to Interview a Dead Person (and the Potential PR Implications)

Given the headline, you might be thinking that my binge watching of Dexter has gone too far. Relax. I’m not suggesting you literally interview the deceased. Instead, the idea is to go back in time to interview a famous person by “borrowing” from existing video footage. MLB.com shows the way in creating a video in …more

PR Professional Finds Her Way to the Cannes International Film Festival

One of our young account professionals, Melissa Lewelling, will be headed to the prestigious Cannes Film Festival next month. Out of literally thousands of films, her creation called “More Than a Number” was one of 30 films selected by Campus Movie Fest to be shown in the Short Film Corner. Her film takes a raw look …more

Yes, You Can Write Business Letters from the Heart

An online media property in Hong Kong called House News called it quits last weekend. If you go to www.thehousenews.com, you’ll be greeted with a letter in Chinese from one of the publication’s founders, Tony Tsoi on the “why.” Before turning attention to the writing in the letter, I must say that it’s disturbing to …more

Emotional Truth Comes Through Derek Jeter’s Retirement Letter

What a surprise! Derek Jeter is not only a hall-of-fame shortstop who makes the time to help the elderly cross Fifth Avenue, the guy also knows how to write. When I say “knows how to write,” I don’t mean in the literary sense or with storytelling techniques. If my high school English teacher Mr. Harper, …more

First Public Speech From Nelson Mandela After His Release From Prison

Many have correlated storytelling expertise with leadership. Even McKinsey, home to “let the data guide your decision making,” has articulated this point. Which brings me to the pure definition of leadership, Nelson Mandela While the front-page stories on Nelson Mandela’s death have recounted his life’s journey, I thought it would be interesting to dust off …more

Three Easy Ways To Bring Out The Humanity Of A Brand

It doesn’t matter whether you sell mobile phones or tractors, customers want to feel there’s a real human being on the other side of the transaction. That’s why Intel, a semiconductor company, posted on tattoos. Even Dick Costolo, the CEO of Twitter, has espoused on the topic: It’s fun to be the customer of a …more

Storytelling From Southwest Airlines Brings Out Its Humanity

We recently completed a brand audit for a company outside the tech sector. To borrow from the legal profession, I love the “discovery” that comes from this type of work. In talking to the executives about branding, Southwest Airlines kept surfacing. It’s impressive how Southwest has carved out a distinctive position in the mind of …more