I’m not talking about our friend Lord Baelish who discovered that chaos wasn’t exactly a ladder. I simply like the line. With the last season of “Game of Thrones” soon to kick off, it’s a good time to dust off a lesson in persuasive language from the show. Let’s turn our attention to Tyrion’s plea …more
I wrote about Zappos using levity as the killer app in its communications a few years ago. Before going further, it’s worth noting that levity has a lower bar than humor. We’re not trying to channel Jon Stewart or Conan O’Brian. Levity delivers a smile, a grin (bigger smile) or, at its best, a low-decibel …more
With Game of Thrones Season 6 off to a good start — more conspiracy theories on Jon Snow than the JFK assassination — let’s rewind the tape to last season. Specifically, I want to zero in on episode 8 of Season 5 when Tyrion makes his sales pitch to Daenerys to land her chief advisor …more
