The Journal published a feature story about people using Twitter to deliver updates on the lines of shoppers waiting to get into Trader Joe’s. As the first step in reverse-engineering the “why” behind the Journal devoting significant real estate to the topic, we ask the macro questions: Does the story reveal something new about the …more
I wrote about Zappos using levity as the killer app in its communications a few years ago. Before going further, it’s worth noting that levity has a lower bar than humor. We’re not trying to channel Jon Stewart or Conan O’Brian. Levity delivers a smile, a grin (bigger smile) or, at its best, a low-decibel …more
As a form of self-torture, I cruised through the 800+ posts I’ve written since the blog went live July 10, 2008. Dipping into my Yiddish vocabulary, “Oy vey.” I’ve reflected on the blog’s 10-year anniversary and stuck a microphone in front of 10 suspecting individuals for their takes on the state of storytelling. Now, I’m …more
It’s not enough that Warren Buffett has become one of the richest men in the world. He’s also a world-class storyteller. If it’s any consolation, he seems to struggle with this Twitter thing, flinging out nine missives since 2013. . Stumbling across Buffett’s Wikipedia profile, which happens to include a citation from one of …more
I have discussed the concept of a “word visual” in which the words handle the heavy lifting for an image that doesn’t require deep design expertise. For PR pros who typically major in mass communications, journalism or English, the “word visual’ establishes a path to visual storytelling that’s particularly useful for social channels. One of …more
Being the optimistic type, I would describe most company videos as dreadful. Consider what happens when you go to an event, meet a new person and that person launches into a soliloquy of “me, me, and in case you missed it, here’s more about me.” Right. You walk away. Why would a company video be …more
The Agency celebrates its 30th anniversary later this year. Drawing attention to this milestone, I plan to periodically write about the adventure — journey is such a calm noun — starting with the launch of the Agency. Most people tend to think of those who start a company as risk-takers. So what does it mean …more
Playing a quick game of word association with European soccer fans conjures words like hooligans, violence and racism. When my family lived in the UK, my youngest son and I took in a match between West Ham and Liverpool at storied Anfield.The section for the West Ham supporters was literally wired off with police on …more
