People tend to underrate being nice. Some might even consider being nice is a sign of weakness. As the Brooklyn Dodgers manager Leo Durocher famously put it, “Nice guys finish last.” I don’t believe that was true in 1946, and I definitely don’t believe that’s true today. In today’s environment, when we cross paths with …more
I wrote about Zappos using levity as the killer app in its communications a few years ago. Before going further, it’s worth noting that levity has a lower bar than humor. We’re not trying to channel Jon Stewart or Conan O’Brian. Levity delivers a smile, a grin (bigger smile) or, at its best, a low-decibel …more
As a form of self-torture, I cruised through the 800+ posts I’ve written since the blog went live July 10, 2008. Dipping into my Yiddish vocabulary, “Oy vey.” I’ve reflected on the blog’s 10-year anniversary and stuck a microphone in front of 10 suspecting individuals for their takes on the state of storytelling. Now, I’m …more
I have discussed the concept of a “word visual” in which the words handle the heavy lifting for an image that doesn’t require deep design expertise. For PR pros who typically major in mass communications, journalism or English, the “word visual’ establishes a path to visual storytelling that’s particularly useful for social channels. One of …more
Being the optimistic type, I would describe most company videos as dreadful. Consider what happens when you go to an event, meet a new person and that person launches into a soliloquy of “me, me, and in case you missed it, here’s more about me.” Right. You walk away. Why would a company video be …more
On a charitable day, I would characterize most company videos as dreadful. Consider what happens when you go to an event, meet a new person and that person launches into a soliloquy of “me, me and in case you missed it, here’s more about me.” Right. You walk away. Why would a company video be …more
Playing a quick game of word association with European soccer fans conjures words like hooligans, violence and racism. When my family lived in the UK, my youngest son and I took in a match between West Ham and Liverpool at storied Anfield.The section for the West Ham supporters was literally wired off with police on …more
